Article 1 - Scope

These Terms and Conditions are governing the relations between The Dark Store™ and its customers. They are written in French and English and are subject to the French law in accordance with the requirements of Articles L.111-1, L. 113-3 and L. 121-18 and following of the Consumer Code and sections 1369-1, 1369-2 and 1369-4 of the French Civil Code.
Customer means any user making purchases online on www.thedarkstore.com.
Any user can take cognizance, save and print these Terms on the site www.thedarkstore.com
The services offered on this site are to evolve, these conditions may be subject to change at any time without notice.
Customers are advised to refer to it before using the services of the site.
Term and Conditions of Sale are those that are available on the website at the time of the connection and/or the date of the order.
Before the confirmation of the order, the customer must have read these Conditions in their entirety and have declared to accept.
In the event that after their removal from this site, the conditions remain accessible to the public through other websites or in any other way, they would not be binding on the Publisher.
The user is prompted to log in directly to the site www.thedarkstore.com to read the latest current conditions

  Article 2 - Prices

The prices of our products are in Euros (€).
VAT is not applicable to our products, in accordance with Article 293 B of the CGI (french law).
2.1 - Shipping coasts are extra and are offered to you for any purchase from €100 in the whole European Union.
2.2 - If you order from a country outside the European Union , you are the importer of these products. Tariffs and/or other local taxes, import duties and/or state taxes may be due.
These rights are not within the purview of The Dark Store™. They are your responsibility both in terms of returns and payments to the competent authorities and bodies in your country. We advise you to learn about these issues with the authorities of your country.
2.3 - All orders, whatever its origin, is payable in euros. The Dark Store™ reserves the right to change prices at any time without notice. However, the products will be billed based on rates in effect at the time of recording the order.
Caution! even in case of non-payment or refusal of the package by the customer, duties and taxes are due by the customer. In case of non-payment to the carrier, taxes and fees will be deducted from the goods the package back, and all surcharges and fees charged by the carrier and customs records. Items remain the property of The Dark Store™ until full payment thereof.

  Article 3 - Availability

The New Rock Store confirms systematically by e-mail the registration of your order, its preparation and shipment .
Usually, your order will be prepared and shipped within 24 hours after receiving your payment, except in cases of failure to pay, or otherwise noted on the product page of the item.
When the preparation time isn't 24 hours, a maximum delivery time is indicated on each item record (especially for pre-order and custom made items).
If these deadlines should not be respected for exceptional reasons beyond our control, we will notify you by e-mail as soon as the information has been known by us.
We remind you that to serve you better, it is imperative to complete correctly all your details and addresses in the form when creating your account .
You can update your addresses at any time and choose one or more additional delivery addresses, to be delivered at your workplace or on vacation, for example...

  Article 4 - Order Process and Validation

You specify what products to buy by clicking the "Add to Cart" button associated with each product and after specified the product characteristics (color, size, quantity...) .
By clicking on the "Cart" button, the items being purchased are presented . You can validate the entire order by clicking the "Checkout" button.
When you click
"I agree to the terms of service and will adhere to them unconditionally", you fully agree and unreservedly it, as well as all of these Terms and Conditions.
When paying by credit card, the debit will be instant.
The data recorded by The Dark Store™ constitute proof of all transactions between The Dark Store™ and its customers .
Data recorded by the payment system (PayPal) constitutes proof of financial transactions.
Accordance with the provisions of the French Civil Code on online contracts, the contract will be concluded when you click the confirm button you after viewing the details of it and especially the total price and have had the opportunity to correct any errors.
In case of computer failure or other malfunction in the calculation of the total amount of your invoice, the amount due will be equal to the sum of the current price for each item at the time of your order.
The prices are displayed on the page of each product ordered, they are considered known and accepted by the customer.
On your first order, you are invited to record your personal information, with or without opening an account. By creating an account, you can create as many shipping addresses as you want, you can get many benefits, such as discount vouchers sent to our best customers and you have access to your account to refer and/or exchange items that do not correspond to your expectations.
You choose the payment method : credit card, Paypal or bank transfer. Then, you specify the mode of delivery .
If you have a special offer, you must enter the code that you have been assigned in the "Vouchers" box on the summary of your order .
Only one voucher can be saved per order. To be considered, they must be registered at the time of placing the order. For technical reasons, they can not be accepted once the order is confirmed .
After the registration of your order, an order confirmation will be sent by e-mail .
Contracts on our website (data for your order and Terms in force at the time of your order) are archived 10 years. You can access to archived contracts upon request by e-mail : contact[@]thedarkstore.com or by mail at this address:
The Dark Store
5 rue Lasalle
57000 Metz

France

The languages for the conclusion of the contract are French or English.

The Dark Store™ confirms systematically by e-mail the registration of your order, its preparation and shipment .
For traceability of our shipments , they are sent according to their weight and/or destination by Colissimo International (French Post), or via UPS .
You can track your shipments by entering the number we have given you the time of shipment of your order on the site Colissimo on "mail tracking " La Poste (for Letter Max) or on the UPS website
In order to guarantee an optimal service , we thank you for always give us an address to which your order will be delivered to the office hours .
It is possible for you to contact us as many addresses as you want , if you want to deliver you , for example with a friend, at your place of work or vacation .
You must communicate to The Dark Store™ a complete delivery address and correct. In case of address error on your part or incomplete address , or the responsibility of The New Rock Store, nor the carrier shall not be liable .
Please note that charges will be payable in case of returning , even if they were available ( fully or partially ) when placing your order .
The transportation is provided by the post office or UPS, accordingly , no compensation will be granted by The Dark Store™ in the event of late delivery. In the case of a delay on a package tracking , please contact the carrier .
Devolution of your parcel that occurred at the time of deposit in post office or UPS, The New Rock Store will in no way be held responsible.
For traceability of our shipments , they are made according to their weight and / or destination , Colissimo , Letter Max, or via UPS .
You can track your parcel by entering the number we have given to you at the time of shipment of your order on the Colissimo or on the UPS websites.
In order to guarantee an optimal service , we thank you always give us an address to which your order will be delivered to the office hours .
It is possible for you to give us as many addresses as you want , if you want to be delivered, for example, at your place of work or on vacation.
You must communicate to The Dark Store™ a complete and correct delivery address. In case of error or incomplete address, the responsibility of The Dark Store™, nor the carrier shall not be liable .
Please note that charges will be due in case of returning your order.
The transportation is provided by the french post office or UPS, accordingly, no compensation will be granted by The Dark Store™ in the event of late delivery. In the case of a delay on a package tracking, please contact the carrier .
Devolution of your parcel that occurred at the time of deposit in post office or UPS, The Dark Store™ will in no way be held responsible.

RETURN
The return request must be materialized from your order history and validated by us.
You must then return the item within 14 working days from the date of receipt of your order.
The short period of 14 days from the date of delivery of the order (dated carrier being authentic). If this deadline expires on a Sunday or a holiday, it is extended until the next business day.
Sending your return must be made before the expiry of that period.
To certify the date of your return, you are invited to send the goods with tracking options.
In the case of a partial return , only the amount of goods actually returned and received by The Dark Store™ will be refunded. The return is at your expense.
The return shall be deemed made upon receipt of the package at our office .
The Dark Store™ is committed to provide products in excellent condition. You are invited to check the condition of the goods upon receipt.
In the case of a damaged or opened during transport package, the customer must provide written notice to the carrier adequate reserves during delivery .
Without written reserves, The Dark Store may not accept any claim .
The Dark Store™ is committed to replace you as soon as the defective items , provided that they are returned within 14 days.
The returns of New Rock items are not supported by The Dark Store and are made via UPS. For more information, please contact us.
All returns (except New Rock items) must be sent to :
The Dark Store
Customers Service
5 rue Lasalle
57000 Metz
France

European Union

Less than 150 € order

  Standard
5 to 7 days
Standard
5 to 7 days
Express
2 to 3 days
Austria-Belgium-Bulgaria-Denmark-Germany-Greece-Hungary-Ireland-Italy-Latvia-Lithuania-Luxemburg-Netherlands-Poland-Portugal-Roumania-Spain-Slovenia-Sweden-United Kingdom
15,00 € 15,00 € 25,00 €
Czech Republic-Cyprus-Estonia-Finland-Malta-Slovakia  15,00 € 30,00 € 45,00 €
Croatia  25,00 €  25,00 € 160,00 €
       

 More than 150 € order

 
    Standard
5 to 7 days
Express
2 to 3 days
Austria-Belgium-Bulgaria-Denmark-Germany-Greece-Hungary-Ireland-Italy-Latvia-Lithuania-Luxemburg-Netherlands-Poland-Portugal-Roumania-Spain-Slovenia-Sweden-United Kingdom  - Free ! 10,00 €
Czech Republic-Cyprus-Estonia-Finland-Malta-Slovakia  - 15,00 € 30,00 €
Croatia  - 10,00 € 145,00 €


Worldwide

Less than 150 € order

  Standard
5 to 7 days
Standard
5 to 7 days
Express
2 to 3 days
Andorra-Liechtenstein-Norway-Switzerland 20,00 € 15,00 € 25,00 €
Canada-Egypt-New Zealand-South Africa-United Stated 30,00 € 30,00 € 40,00 €
Australia 35,00 € -
45,00 €
Federation of Russia-Ukraine 35,00 € -
-
Israel 25,00 € - 25,00 €
Indonesia 30,00 € - 35,00 €
 China 40,00 € 70,00 € 70,00 €

More than 150 € order

 
    Standard
5 to 7 days
Express
2 to 3 days
Andorra-Liechtenstein-Norway-Switzerland - Free ! 15,00 €
Canada-Egypt-New Zealand-South Africa-United Stated  - 15,00 € 30,00 €
Australia  - - 35,00 €
Federation of Russia-Ukraine  - - -
Israel - - 15,00 €
Indonesia - -  25,00 €
China 35,00 € 65,00 € 65,00 €


If your country is not listed here, please contact us
No order will be sent before the receipt of the full payment
The deadlines indicated are in addition to within the item description, except for the items mentioned
"Delivery in 2-3 days"
All our packages are sent in padded bags or cartons according to their size , weight and fragility.
The amount of packing and packaging is offered to all our customers.

Gift wrapping is not available for shoes and boots.

To ensure the security of payments, all the payment process is done on the secure servers of our banking partner PayPal .
These services include the SSL standard security. Therefore, all your confidential data (credit card number, expiration date ...) are transmitted encrypted (coded) from your computer to the PayPal server. They do not pass through the www.thenewrockstore.com website are neither known nor recorded by The New Rock Store.
Payment by credit card is perfectly secure and your order will be recorded and confirmed upon acceptance of payment by PayPal .

The payment of your purchases can be made by:

- Credit Card (Visa, MasterCard, American Express, Maestro, Discover...)
- PayPal
- Skrill

- Bank transfer (you can access to our bank details after choosing this method of payment)

The order will be processed and shipped upon receipt thereof, unless otherwise indicated on the product datasheet.
In case of fraudulent use of credit card or default, the information will be transmitted to the Prosecutor for investigation


From €100 to €500 purchase
To pay thrice without charge with your credit card, you must :
- Log in creating a customer account or a guest account
- Put in your cart the Item that you want
- Provide with your credit card and call our Customer Service Monday to Friday, 9 am to 6 pm (CET) at +33 970 444 434
- Give to our call center operators your card details (credit card number, expiration date and security code) and personal details (name and mailing address)

A first rate corresponding to 40 % of the total amount of your order will be made immediately, the following two rates (30% each) will be carried out one month and two months after.
For example, for an order of € 200 made on January 10, a first payment of € 80 is carried out immediately, the next two, € 60 each, will be made on February 10 and March 10 without you have to worry about anything !
This service is also safe for payments at once, he joined too, and just like the whole website thenewrockstore.com the SSL security protocol. Your details are encrypted and protected in the same way as a cash payment.
The Dark Store reserves the right to refuse this payment method and propose another and/or cancel any order from a customer with whom there is a dispute earlier .

  Article 9 - Withdrawal and Returns

9.1 - We will exchange items that do not match your order (defective or non-compliant) .

In this case , thank you to make a detailed statement on the form to download, and return it with the defective product.
Shipping costs incurred as a result of an error on our part or a defect in a product will be at our expense.
If an error on your part, the cost of returning your package will be your responsibility .
9.2 - These exchanges will be made within a maximum period of 14 days after receipt of the product and they will be sent only to the name and billing address of the customer who placed the order. No exemption in this area will be given.
9.3 - Right of withdrawal : As a consumer customer, you have a period of 14 days to exercise your statutory right of withdrawal. If within 14 days is on a Saturday, a Sunday, or holiday, it is extended until the next business day. You do not have to provide a reason to exercise your right of withdrawal. You will not suffer any penalty.
Upon exercise of the right of withdrawal , you must send your item to the following address:
The Dark Store
Customer Service
5 rue Lasalle
57000 Metz
France
Return costs are solely your responsibility. The exercise of the right of withdrawal gives rise to a refund of amounts paid in the order as soon as possible and no later than 30 days after the date on which you exercised that right. Refund will be made by bank transfe

For information, questions or special requests , our Customer Service is available :

- By Email , 24/7.


  and respect for private life

Personal data collected on our site is used to perform the processing of orders and manage the business relationship (deliveries, invoices, customer service).
We may also use your data for advertising purposes, or after obtaining your express consent, or to the extent permitted by law. We may also use your data to meet, if necessary, with our legal obligations and / or regulations.

The recipients of your personal data collected on our site are first and foremost ourselves for processing your orders and managing customer relationships. Other recipients of your personal data is securing of payments, our delivery service, some of our suppliers so they can ship your order as soon as possible. Your data will be shared with our business partners if you have expressly requested by checking the box provided for this purpose during registration.
In cases where it is required by law, your consent is obtained or a possibility of refusal is provided to you before any data transmission.
The personal information collected via the contact form on the website www.thedarkstore.com and emails are only for trade and/or requests for information to best meet your needs.
This website has been declared to the CNIL (french Commission Nationale Informatique et Libertés) under the number 1432735.
The controller of personal data is Mr. Fabrice Gessert. You have a right of access, rectification, opposition and deletion of your data.
You can at any time exercise this right by sending an e-mail to our Customer Service: contact_ [at] _thedarkstore.com or by mail at the following address:
The Dark Store
5 rue Lasalle
57000 Metz
France

Our website uses cookies. These are small text files stored on your hard drive. They allow you, for example, to view the items you've already seen. Most cookies are intended to facilitate navigation and are necessary for the proper functioning of our online store. The use of cookies, own or third party is not required to operate the site requires express consent from you.
You can show your consent or object to the use of cookies by configuring your connection device appropriately. Refer to the user guide of your web browser.

  Article 11 - Underage customers

- The agreement of the parents or guardian is required .
- The order must be made in the name of the parent or legal guardian .

  Article 12 - Copyright and Intellectual Property

Reproduction in whole or in part, and any representation of the substantial content of this website, one or more of its components , by any means whatsoever, without the express permission of The New Rock Store, is prohibited and constitutes an infringement sanctioned by articles L.335 -2 and following of the french Code of intellectual Property.
The information, icons, pictures, images, texts, video sequences, with or without sound, and other materials on this website are protected by intellectual property rights and/or intellectual property, whether The Dark Store™ is the holder, or it is authorized to reproduce and represent .
As such, any reproduction, representation, adaptation, translation and/or modification or partial or transfer to another site are prohibited.
The hard copy for private use of these items may be authorized in accordance with Article L122 -5 of the french Code of Intellectual Property.
Their partial or total reproduction without the prior written consent of the author is strictly prohibited .

  Article 13 - Litigation - Applicable law to the relationship with the customer

Sales by The Dark Store™ are governed exclusively by French law.
Sole jurisdiction in any dispute is the court of Metz (France).

As a consumer customer, you have a period of 14 days to exercise your statutory right of withdrawal. This period is counted from the receipt of goods. If within 14 days falls on a Saturday, Sunday or a holiday, it is extended until the next business day. You do not have to provide a reason to exercise your right of withdrawal. You will not suffer any penalty.
Upon exercise of the right of withdrawal, you must send your item to the following address:
The Dark Store
After Sales Service
5 rue Lasalle
57000 Metz
France

Return costs are solely your responsibility. The exercise of the right of withdrawal gives rise to a refund of amounts paid in the order as soon as possible and no later than 14 days after the date on which you exercised that right. Reimbursement will be made by bank transfer

.

Editor

The website www.thedarkstore.com is published by
The Dark Store™
Mailing address

5 rue Lasalle
57000 Metz
France
Email
contact_ [at] _thedarkstore.com

The Dark Store™ is a sole proprietorship, not subject to VAT (Article 293B of the french General Tax Code)
SIRET : 520 645 730 00018
APE : 4791A

Hosting
EX2
700 Cartier
Sept-îles
G4R2V3
Québec
Canada

Concept and production :
Adeline & Gessert Fabrice

Director of the publication :
Fabrice Gessert

CMS3 V4E
Updated : June 10, 2014