SHIPPING

For optimal traceability of our shipments, all these are carried out with tracking, which allows you to track your package step by step.

The shipping number is entered directly in your order, just click on it to access the tracking.
In order to guarantee you an optimal service, we thank you for always providing us with a telephone number where you can be reached in the event of a delivery problem, or to allow the carrier to notify you by SMS of the availability of your package.
In addition to the possibility of having it delivered to a relay point, you can give us as many addresses as you want, if you want to have it delivered, for example, to a friend, to your place of work or holiday.
Please provide •
the dark store™ with a complete and accurate delivery address. In the event of an address error on your part or an incomplete address, neither • the dark store™ nor the carrier may be held liable.
Note that the shipping costs will be payable in the event of reshipment even if they were offered (in whole or in part) when placing your order.
In case of damage or non-delivery of your package by the carrier, we undertake to send you the item(s) in question or, as you want, to refund you in full.

 

PRICES

 


EUROPE
 
Carriers Colissimo.jpg Colissimo.jpg ups.jpg    
FedEx.png
Export Suivi Mondial Relay Domicile Europe International Economy Express Chrono Relais Europe Chrono Classic Express Saver™   ups.jpg
Indicative delivery times provided by carriers D+2 to D+7 after shipping 3 days after shipping D+5 to D+7 after shipping 48 hours after shipping 48 hours after shipping 24 hours after shipping 48 hours after shipping   D+2 to D+7 after shipping
Delivery methods Home delivery with tracking in mailbox Home delivery with tracking and proof of delivery Home delivery with tracking and proof of delivery Home delivery with tracking and proof of delivery To pick on 'Point Relais Pickup' with proof of delivery Home delivery with tracking and proof of delivery Home delivery with tracking and proof of delivery   Home delivery with tracking and proof of delivery

European Union - United-Kingdom - Switzerland
 
€5.30 €9.87 €12.98 €18.09 €23.21 €23.52 €38.44   €17.00 (1)

Armenia - Albania - Belarus - Bosnia and Herzegovina - Iceland - Macedonia - Moldova - Montenegro - Norway - Serbia - Ukraine
 
- - €17.59 €103.22         -

Rates are "from" and calculated based on the weight of your order and its destination. 
(1) Only for New Rock items

 


WORLD
 
Carriers Colissimo.jpg Colissimo.jpg  
FedEx.png
Export Suivi International Economy Expert   ups.jpg
Indicative delivery times provided by carriers D+2 to D+7 after shipping D+4 to D+8 after shipping 48 hours after shipping   D+5 to D+7 after shipping
Delivery methods Home delivery with tracking in mailbox Home delivery with tracking and proof of delivery Home delivery with tracking and proof of delivery   Home delivery with tracking and proof of delivery

Algeria - Armenia - Azerbajan - Georgia - Morroco - Tunisia - Turkey
 
  €17.59 -   -

Egypt - South Africa
 
- €26.75 -   €70.00(1)

Australia - Russia
 
€5.30 €26.75 -   €58.00(1)

Canada - New-Zealand - United States
 
€5.30 €26.75 €54.70   €70.00(1)

Brazil - Gibraltar - Hong-Kong - Indonesia - Iceland - Israel
Japan - Lebanon - Malaysia - Singapore - South Korea - Thailand

 
€5.30 €26.75 €54.70   -

Rates are "from" and calculated based on the weight of your order and its destination. 
(1) Only for New Rock items

• If your country is not listed here, please contact us
• All of our packages are made of padded bags or recycled cardboard boxes according to their size, weight and fragility.
• The amount of handling and packaging is offered to all our customers.
• Gift wrapping is not available for shoes and boots.

 

SECURE PAYMENTS

 

In order to ensure payment security, the entire payment process takes place on the secure bank servers of our partner Skrill.

This service integrates the SSL security standard (https). Consequently, all your confidential data (16-digit bank card number, expiration date, etc.) are transmitted encrypted (encoded) from your computer to Skrill's servers.
Regarding payments via Amazon Pay, your personal and bank data which are integrated into your Amazon account are used by Amazon for taking orders.
They therefore do not pass through the www.thedarkstore.com site and are therefore neither known nor recorded by • the dark store™.

Payment by credit card or Amazon Pay is therefore perfectly secure ; your order will be recorded and validated upon acceptance of payment by Amazon Pay or by the Skrill secure payment platform as well as by the store; your order is automatically recorded in your customer account if you have created one.
In addition, in order to protect your data even better, all pages of this site are also fully secure (https with SSL certificate), which means that all your data is encrypted and impossible to recover.


Payment for your purchases can be made by:
- Amazon Pay (log in and pay directly using your Amazon Pay account information)
- Bank Card (Visa, MasterCard, American Express, Maestro, Diner's Club, ...)
- Skrill wallet
- Bank Transfer (you will have access to our bank details after choosing this payment method)

Updated : 21 february 2020