DELIVERY


For optimal traceability of our shipments, all of these are carried out with tracking, which allows you to follow your package step by step.
The shipment number is entered directly in your order, you just have to click on it to have access to the tracking.
In order to be able to guarantee you an optimal service, we thank you for always giving us a telephone number where you can be contacted in the event of a delivery problem, or to allow the carrier to notify you by SMS of the availability of your package.
In addition to the possibility of having it delivered to a relay point, you can give us as many addresses as you wish, if you wish to have it delivered to a friend's place, for example, to your place of work or holiday resort.
Please provide • the dark store ™ with a complete and exact delivery address. In the event of an address error on your part or an incomplete address, neither the responsibility of • the dark store ™ nor that of the carrier can be engaged.
Note that the shipping costs will be payable in the event of reshipment even if they were offered (in full or in part) when placing your order.

In the event of damage or non-delivery of your package by the carrier, we undertake to resend the item(s) to you or, optionally, to reimburse you in full.
 

PRICES

 

EUROPE
Carriers Mondial Relay Export suivi ups chronopost DHL
Mondial relay Export Suivi colissimo ups chrnonopost DHL International OM
Indicative delivery times provided by carriers D+3 to D+5 after dispatch D+2 to D+7 after dispatch D+2 to D+5 after dispatch D+1 to D+4 after dispatch D+2 hours after dispatch D+2 to D+5 hours after dispatch D+4 to D+8 after dispatch
Delivery methods Tracked parcel delivered to your home or in Relay Pickup Tracking parcel delivered to your home without signature Tracked parcel delivered to your home with signature Tracked parcel delivered to your home with signature Tracked parcel delivered to your home with signature Tracked parcel delivered to your home with signature Tracked parcel delivered to your home with signature

European Union
 
€4.45 €5.80 €13.30 €13.53 €14.39 €37.41€ €39.95 ¹
Switzerland - €5.80 €13.30 €37.69 €50.62 - €39.95 ¹
United-Kingdom - €5.80 €13.30 €31.19 €23.63 - €39.95 ¹
Albania - Belarus* - Bosnia and Herzegovina - Iceland - Macedonia -
Moldova - Montenegro - Norway - Serbia - Ukraine*
- €5.80 €19.80 €97.71 €50.62 - €49.90 ¹

The prices indicated are "from" and are calculated according to the weight, volume and the destination of your order.
¹ Colissimo International prices only for New Rock items
 

WORLD
Carriers Export suivi ups Colissimo International
Export Suivi colissimo ups International OM
Indicative delivery times provided by carriers D+2 to D+7 after dispatch D+4 to D+8 after dispatch D+4 after dispatch D+5 to D+10 after dispatch
  Tracking delivered to your home without signature Tracked parcel delivered to your home with signature Tracked parcel delivered to your home with signature Tracked parcel delivered to your home with signature

Algeria - Armenia - Azerbaijan - Georgia - Morocco - Tunisia - Turkey
 
€5.80 €19.80 €181.88 €49.90 ¹

South Africa - Egypt
 
€5.80 €28.55 €181.88 €79.50 ¹

Australia - Russia*
 
€5.80 €28.55 - €79.50 ¹

Canada - United States - New Zealand
 
€5.80 €28.55 €124.55 €79.50 ¹

Brazil - Chile - South Korea - Gibraltar - Hong Kong - India - Indonesia - Iceland - Israel - Japan - Lebanon - Malaysia - Singapore - Taiwan - Thailand
 
€5.80 €28.55 €97.71 €79.50 ¹

The prices indicated are "from" and are calculated according to the weight, volume and the destination of your order.
¹ Colissimo International prices only for New Rock items

• If your country is not on the list, feel free to contact us.
• All our shipments are packaged in padded envelopes or recycled cardboard boxes depending on their size, weight and fragility.
• Gift wrap is not available for New Rock shoes and boots.

* Shipping to Belarus, Russia and Ukraine suspended until further notice.

 

SECURE PAYMENTS

 

To ensure payment security, the entire payment process is carried out on the secure banking servers of our partners Amazon Pay, Skrill and Stripe.
These services integrate the SSL security standard (https). Consequently, all your confidential data (16-digit bank card number, expiration date ...) are transmitted encrypted (coded) from your computer to Skrill, Amazon Pay or Stripe servers.
They therefore do not pass through the www.thedarkstore.com site and are therefore neither known nor recorded by • the dark store ™.

Payment by credit card is therefore perfectly secure; your order will be recorded and validated upon acceptance of payment by the Skrill, Amazon Pay or Stripe secure payment platforms and by the store; your order is automatically recorded in your customer account if you have created one.
In addition, in order to protect your data even better, all pages of this site are also fully secure (https with SSL certificate), which means that all your data is encrypted and impossible to recover.


Payment for your purchases can be made by:
- Amazon Pay (log in and pay directly using your Amazon Pay account information)
- Credit card (Visa, MasterCard, American Express, Maestro, Diner's Club, ...)
- Apple Pay
- Google Pay
- Bancontact, Giropay, iDEAL, SOFORT
- Bank transfer (you will have access to our bank details after choosing this payment method)


Update : May 8, 2022.